After more than 8 years as Head of Customer Support, it’s time to bring my skills to your company.

Convinced that a structured, reactive, autonomous and innovative customer service allows a company to stand out from it’s competitors by concentrating on what really matter : the customer and the product.

Here to structure the service, propose and implement adapted processes, determine and follow up on KPIs whilst giving you the keys to assure 100% customer satisfaction.

Depending on your targets, we’ll concentrate on optimising your budget and customer satisfaction, simplifying user journeys, team management and correctly exploiting feedback. Customer service to serve the product.